At Audley Shoes our customers’ satisfaction is the most important thing. Indeed!!
We hope you love your new Audley purchase; you have got very comfortable and unique designed shoes. However, if you are unhappy with these shoes for any reason like fitting or any other reason, you always have the chance to return or exchange them back to us. We are happy to refund or exchange because we work for your complete satisfaction.
You can choose between different payment methods:
- Credit Card. The system is totally SECURE and the transaction is made directly with an encrypted platform of secure connection with the bank (No additional charge).
- PayPal (No additional charge).
- Bank transfer (No additional charge)
- Cash on delivery. Payment is made in cash to the courier company that delivers the order and carries a surcharge of 5% of the order amount in the Canary Islands, Ceuta and Melilla and in the European orders with this option of payment (it is the transport agency that determines the countries in which it can be used).
- Scalapay (for European orders: Not all countries available): If you buy with Scalapay, you will receive your order and pay in 3 instalments interest-free. You confirm that the instalments will be sold to and purchased by Retail Instalments SPV 1 Limited, its related parties and their beneficiaries and you hereby unconditionally and irrevocably authorise and consent to this sale and purchase.
Audley provides free shipping and return to their customers.
*Cash on delivery always applies a 5% of the amount of the product on orders from the Canary Islands, Ceuta and Melilla and in Europe.
Estimated delivery time (working days):
- Spain: 1-2 working days
- Canary Islands and United States: 2-3 working days.
- Europe: 4-5 working days.
- International: From 5 to 7 working days
Delivery dates can be modified in case of local or national holidays, special promotions or sales and transport circumstances.
We apologise for any inconvenience this may cause.
If you have any questions, please write to firstname.lastname@example.org and we will be pleased to answer you as soon as possible during our working hours from Monday to Friday.
WE GIVE YOU FINAL PRICES
The prices you can see on the web are final prices, with all charges and taxes included.
*Prices may be slightly affected on orders depending on the payment method selected.
Audley Shoes is not responsible of the changes of the rates during the manteniance operations at the website www.audleyshoes.com .
Customers must check their correct delivery address. Audley Shoes has different rates for different countries so we do not accept orders confirmed with shipment to a different delivery address than the indicated at "Shipping data" or "Datos de envío" at the confirmation of the order.
All special offers, promotions and discounts shall be valid from the date specified until the date specified, or until the products affected by these special conditions are sold out.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping, so the first return are also totally free of charge. There's nothing to pay. Second return, if necessary, would be at customer's expense:
-National orders (Spain, Balearic Islands and Portugal): the amount to be deducted from the total refund of the shoes would be 4.99 euros by the same payment system of the order placed.
-International orders (Canary Islands, Ceuta and Melilla included): the amount to be deducted from the total refund of the shoes would be 14.99 euros by the same payment system of the order placed.
*Audley reserves the right to cancel the free return term to customers with unusual behaviours (systematic and reiterated returns in a certain period). Customers will be expressly notified in their shipment confirmation email.
YOUR FIRST CHANGE FREE
You can send back to us your Audley shoes up to 14 days from reception and we will exchange them, if you want, for a different size or different style without any extra payment from your side for the shipping and, of course, you also have the possibility for refund.
Second change, if necessary, would be at customer’s expense.
IT'S VERY EASY TO RETURN AN AUDLEY'S
Simply follow these quick and easy steps:
1. Pack the shoes into its original carton.
2. Send us an e-mail to email@example.com requesting to pick up the shoes with the reason for return. We can arrange an exchange of size or model if you wish.
We will provide you with the Fedex or UPS return label to put on the outside of the package.
On the one hand, we can schedule a pick-up at your home address. On the other hand, you can drop off the package at a nearby drop-off point. Also, we will be able to provide you with the number of the agency to arrange a pick-up of your package.
You can contact us for any question you may have and we will be pleased to clarify and solve any doubts about Audley Shoes during working hours from Monday to Friday: firstname.lastname@example.org
This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our General Conditions.
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Have a nice Audley shoes online shopping!
Right to cancellation
Under Article 44 of the Law regulating the Retail Trade, purchasers may cancel a contract within fourteen days of receiving the articles. The purchaser should inform the vendor of their decision to cancel the contract, and return the merchandise to the vendor in the same condition that it was received. The vendor should refund the sale price to the purchaser within seven days. Orders may not be cancelled, or goods returned, after the stipulated time periods have expired. The purchaser should inform the vendor of the cancellation by sending an email to email@example.com within the fourteen-day period given above.
In compliance with the Law 23/2003 on the Sale of Consumer Goods and Guarantees, GALATEA 2017 S.L.. provides a general warranty for all the products that are the subject-matter of this contract against manufacturing defects, and non-compliance with product specifications, from the date of reception of the merchandise. In this case, the client is entitled to a free replacement of the product, or to cancel the contract. In order to claim the warranty, the client should contact. GALATEA 2017 S.L. by sending an email to firstname.lastname@example.org.