Shipping and Returns
Customer Service
Purchase guide
Taylor made

BUY SAFE

At Audley Shoes our customers’ satisfaction is the most important thing. Indeed!! 

We hope you love your new Audley purchase; you have got very comfortable and unique designed shoes. However, if you are unhappy with these shoes for any reason like fitting or any other reason, you always have the chance to return or exchange them back to us. We are happy to refund or exchange because we work for your complete satisfaction.

 

FREE SHIPPING

Audley provides free shipping and return to their customers. Except cash on delivery.

Estimated delivery time (working days): 

- Spain: 24/48 working hours 
-  Canary Islands and United States: 78 hrs 
-  Europe: 4-5 working days 
- Others: From 5 to 7 working days

Delivery dates can be modifiein case of local or nationaholidays, special promotions or sales and transport circumstances. 

WE GIVE YOU FINAL PRICES

The prices you can see on the web are final prices, with all charges and taxes included.

Audley Shoes is not responsible of the changes of the rates during the manteniance operations at the website www.audleyshoes.com .

Customers must check their correct delivery address. Audley Shoes has different rates for different countries so we do not accept orders confirmed with shipment to a different delivery address than the indicated at "Shipping data" or "Datos de envío" at the confirmation of the order. 

All special offers, promotions and discounts shall be valid from the date specified until the date specified, or until the products affected by these special conditions are sold out.



 

RETURN FREE*

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping, so the first return are also totally free of charge. There's nothing to pay. Second return, if necessary, would be at customer's expense.

*Audley reserves the right to cancel the free return term to customers with unusual behaviours (systematic and reiterated returns in a certain period). Customers will be expressly notified in their shipment confirmation email. 

 

 

YOUR FIRST CHANGE FREE

You can send back to us your Audley shoes up to 14 days from reception and we will exchange them, if you want, for a different size or different style without any extra payment from your side for the shipping and, of course, you also have the possibility for refund.

Second change, if necessary, would be at customer’s expense.

IT'S VERY EASY TO RETURN AN AUDLEY'S

Simply follow these quick and easy steps:

 

1. Pack the shoes into its original carton.

 

2. Send us an e-mail requesting to pick up the shoes. (customerservice@audley.es). We will send you the UPS sticker that you should put outside the cartoon, and we will send you the UPS telephone number where you must call to request the pick up of your package.

 

You can contact us for any question you may have and we will be pleased to clarify and solve any doubts about Audley Shoes: customerservice@audley.es

This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our General Conditions.

 

You will find us on Facebook, Twitter and Instagram.

 

Have a nice Audley shoes online shopping!

Right to cancellation

Under Article 44 of the Law regulating the Retail Trade, purchasers may cancel a contract within fourteen days of receiving the articles. The purchaser should inform the vendor of their decision to cancel the contract, and return the merchandise to the vendor in the same condition that it was received. The vendor should refund the sale price to the purchaser within seven days. Orders may not be cancelled, or goods returned, after the stipulated time periods have expired. The purchaser should inform the vendor of the cancellation by sending an email to customerservice@audley.es within the fourteen-day period given above.

Warranties

In compliance with the Law 23/2003 on the Sale of Consumer Goods and Guarantees, GALATEA 2017 S.L.. provides a general warranty for all the products that are the subject-matter of this contract against manufacturing defects, and non-compliance with product specifications, from the date of reception of the merchandise. In this case, the client is entitled to a free replacement of the product, or to cancel the contract. In order to claim the warranty, the client should contact. GALATEA 2017 S.L. by sending an email to customerservice@audley.es.

 

In Audley Shoes Online Store, “customer service” is not an empty cliché...

We truly care about women around the world who choose Audley Shoes. That who understand the unique combination of design, quality, comfort and expertise behind every pair of our shoes. Our online store and customer service was created as a vehicle for direct communication between Audley and fans of the brand, women with clear ideas, with a very personal vision of fashion, who love their shoes and repeat collection brand after collection, season after season.

The experience have become very satisfactory: Audley Shoes really listen to their fan, and they speak loud and clear. We receive queries about styles, sizes, colors, availability, about where to purchase Audley’s, on how much they value the brand... and our customer service department makes of it an unique, grateful experience, very personal and close: we deal with small resolve doubts about fit, carvings, doubts how to do online shopping, or on when you will receive your new Audley… at last, conversations that are our best marketing experience.

In short, Audley Shoes takes seriously the brand online shopping experience: in this sense we have renewed our website, now more visual, with photographs of the shoes bigger, more usable, adaptable to mobile devices, giving all the importance to the wearer: our clients.

We are very close to you...

Monday to Thursday from 08:00 to 16:30  - Friday 08:00 to 15:00

(+34)  966 98 13 00 

customerservice@audley.es

How to make a purchase in the Audley Online Shop

It’s simple and easy to make a purchase in our online shop. Throughout the process, you’ll be guided on the steps to follow. Nevertheless, if you have any questions during the process, you can get in touch at: customerservice@audley.es  or by phone during our Customer Service hours (Monday to Friday from 08:00 to 14:00) at 966 98 13 00. 


Steps to follow when making a purchase:

1. Are you registered as a user? If you’re already registered, you can access your account by logging in through the portal at the top right of the shop. If you’re not a user, you can become one by going to Register. But don’t worry, you can leave us your details later during the checkout process.

 

2. Browse our various sections and pick the model you like best. You can filter by size, colour, season… using the icons at the top of the page to make your browsing that bit easier. Once on a product page, you can see the shoes in all their detail with high-resolution photographs by clicking on the images. When you find a model you like, select the size and click “Buy”.


3. What happens if I can’t find my size? If your size isn’t available you can request it and we’ll let you know if it becomes available again. Click on “My size isn’t available” and leave us your size and email address. We’ll be in touch!


4. You’ve nearly got your Audleys! All that’s left is to fill in your details, if you haven’t logged in as a registered user, and to pick your preferred payment method. If you have logged in as an Audley user with your password, you just need to select your delivery address (you can also add a new one at this point, for example, if you want us to send it to your workplace), and your payment method.

 

If you need to add a note to accompany your order, such as a specific time or date for delivery, you can do so in the Notes section.



Remember that you’ll need to accept the Privacy Policy before confirming your order.


On the right-hand side of the screen you’ll see the order summary, so you can have one final look-over before clicking Finalise Purchase.


 You’re nearly there…


5. Now, depending on the payment method chosen, you’ll be redirected to the secure payment platform, whether that’s of the bank (card) or Paypal. Enter your details and confirm the payment.


If you have selected Cash on Delivery (only available in certain countries), the payment will be made when the package arrives at your home (this option has a 5% fee). If you choose to pay by bank transfer, we’ll provide you with our bank details in the final step so that you can make the transfer. Once the transfer appears in our bank account, we’ll deliver your order.


6. Voilá, you’ve now made your Audley purchase! In a few minutes you’ll receive a confirmation email with all your order details. 




It’s simple and easy to make a purchase in our online shop. Throughout the process, you’ll be guided on the steps to follow. Nevertheless, if you have any questions during the process, you can get in touch at: customerservice@audley.es  or by phone during our Customer Service hours (Monday to Thursday from 08:00 to 16:30 and Friday from 08:00 to 14:00) at 966 98 13 00. 


The commitment to "Audley fans" has led us to create the service "Audley Tailor Made", that is whether one of our clients looking for a particular model of shoe, a size or color and our team of Customer Service does not find it in any of our clients (shops) near the area where they live, we will offer you the possibility to manufacture exclusively for you and send to the address that best suits you.

Conditions: the return or exchange if you buy a product by Taylor Made is not allowed. The price will be the original without promotions or discounts.

Please, for an "Audley Taylor Made" production contact in customerservice@audley.es

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